List of Frontline Services
Type of Frontline Services Fees Form Time Duration
(Under Normal
Circumstances)
Office In-charge
New Service Connection A. Inspection Fee Php15.00
B. Based on Estimated Bill of Materials
- Request for Inspection Form
- Bill of Materials
- Service Contract
- Labor Contract
- Receipt of Water Meter
- NSCDF
7 days - Commercial Department
- Administrative Department
- Non-Revenue Water Team
Receiving of Payments
- Water Bill and other fees
 
- New Service Connection
Water Bill Consumption SKWD:
- Water Bill
- Statement of Accounts
 
2 Minutes/Client
 
5 Minutes/Client
- Finance Division/Admin
Re-opening of Disconnected
Service Connection
A. Water Bill Arrearages & Materials Accounts
B. Re-opening Fee of (Php75.00)
- Ledger of Accounts
- Re-opening Order
1 day
- Commercial Department
- Finance Division/Admin
Request for Transfer
Tapping/Relocation
Based on Estimated Bill of Materials
- Bill of Materials
- Labor Contract
3 days
- Commercial Department
- Administrative Department
Water Bill Distribution No fees - Water Bill
5 minutes
- Commercial Department
Receiving of Complaints for:
A. High Consumption
B. Billing Related Problems
No fees - Ledger
- Service Request
 
1 day
 
- Commercial Department
Maintenance of:
A. Service Line before the
Water Meter
B. Water Quality
 
Based on Estimated Cost of Maintenance
Order
No Fees
 
Maintenance Order
 
Maintenance Order
 
1 hour to 1 day
 
2 hours
 
- Commercial Department
Maintenance of Main and
Distribution Lines

No Fees
Maintenance Order
2 days
- Non-Revenue Water Team